Overview
We are now looking to recruit hardworking, articulate people to join our Client Services teams where you will play a key role in providing our award-winning service to our customers. For hard-working individuals, there are excellent career development opportunities available.
The purpose of the role is to provide front line customer support for AJ Bell Youinvest & Investcentre customers by phone, email and secure message. Working as part of the Client Services Team, based in Manchester; you will be the initial point of contact to answer any questions or resolve queries any of our Youinvest or Investcentre customers may have regarding our products and services.
Knowledge and skills:
• You will hold a minimum of 5 GCSE Grades A-C, including Maths and English (or equivalent).
• Ability to demonstrate excellent customer service skills
• Strong communication skills, both written and verbal.
• Competent IT skills, including Word, Excel, and Outlook.
• Commitment to delivering excellent customer service
In return you can expect:
• A full training programme and study support
• Excellent career opportunities
• 24 days holiday increasing to 30 days with length of service, plus bank holiday
• Discretionary 6-monthly bonus
• Contributory pension scheme
• Holiday buy/sell scheme
• Season ticket loan
• Free social events including monthly pay-day Friday drinks
• Free gym and classes
• Volunteering days
• + much, much more!
We’re interviewing immediately for multiple start dates – if this sounds like the right role for you, apply now!
About AJ Bell
Founded in 1995 by Andy Bell with £10,000 in personal loans in a tiny office in Manchester. We are now one of the UK’s largest investment platforms based in Salford Quays Manchester, with more than 750 employees and £50.7 billion of assets under administration.
Our head office at Salford Quays is an amazing space, with its own on-site gym, training and seminar suite, e-learning zone, dining area, lounge and rooftop terrace.
We also host loads of social and team building events throughout the year, including our legendary Christmas and summer parties. And thanks to our partnerships with sporting teams and events – like Sale Sharks RUFC and the London Triathlon – our staff members get to benefit from a variety of special offers and exclusive experiences too.
Finally, we encourage an environment of real collaboration and open communication. An open door policy is encouraged around the business, and twice a year our CEO gives his ‘town hall talk’ to the whole company, ensuring that everyone is kept fully informed and up-to-date with the latest developments across the organisation.
