Operations Supervisor

Overview

An opportunity has arisen for a dedicated and passionate individual to join our team as an Operations Supervisor, based within Bolton, Vantage. You will support our front-line drivers to help them deliver the very best, in terms of safety, reliability and customer service. Working a shift pattern to cover 7-day operation, you should be flexible in your approach to work.

You will ensure a safe, punctual, reliable and cost-effective delivery of services by managing the flow of drivers and vehicles out of depot, along route and back into depot, within the operational excellence framework. Identifying and resolving day to day operational issues, including schedules, allocations, vehicle performance and driver queries. Providing updates and escalating key issues or concerns to the line manager.

You will engage front line colleagues though effective communication, active listening and recognition, working within and embedding the divisional governance framework set by the Operations Steering Group, ensuring that operational excellence policies and procedures are adopted within the depot

 

Skills

Strong Customer Service skills
Excellent people management and coaching skills (emotional intelligence)
Can explain business decisions clearly and concisely, and deal professionally with employee’s questions and reactions
Able to demonstrate empathy where appropriate
Able to have difficult conversations, and challenge constructively when appropriate
Able to listen effectively, and filter what needs to be actioned
Has the ability to influence others and to sell ideas
Can interrogate data bases such as Excel
Can use email and websites
Excellent time management and ability to prioritise
Able to delegate effectively whilst maintaining accountability; and encouraging others to do the same
Good written communication skills
Good numerical skills
Able to respond constructively to frequent change
Experience

Experience of working in a Health and Safety focused environment
Experience of customer service and meeting customer needs and expectations
Knowledge of working to legislative requirements and company policies; understands standards and regulations which are sector specific
Desirable:

Training and development skills: the ability to train and develop others and knowledge of how to adapt training approaches to suit others
Essential:

Problem solving skills
Demonstrated professionalism
Supports company values related to operational performance and safety
Ability to think on their feet
Demonstrated team building and communication skills
Receptive to feedback, both negative and positive
Helps to find solutions
Creates accountability
Ability to deliver operational objectives in spite of challenges and roadblocks to the contrary