Overview
We are currently looking for a reservations executive to join the team here in London.
The Role:
Convert enquiries into sales, giving a high level of service, matching products and service to the customer needs.
To follow up enquiries with customers and agents in order to turn them into bookings.
Respond to holiday booking enquiries via email and social media received from direct customers and travel agents.
Provide excellent levels of service and resolve all enquiries at the first point of contact.
You Will:
Execute booking & amendments with accuracy, ensuring the customer is made aware of any relevant information that may impact their holiday experience.
Develop and increase knowledge of products through training, self-development and attending educational as required.
Maintain a high awareness of current product offering and monitor changes constantly
Take ownership and accountability of own quality of work to minimise the risk of errors.
Ensure full compliance with all legislative and internal business procedures.
Undertake any other responsibilities that may be reasonably requested.
Reports directly to the Reservations Supervisor and indirectly to the Call Centre Manager.
For more information & to apply click “apply”
About Balkan Holidays
Balkan Holidays are the UK's leading tour operator to Bulgaria, Croatia, Montenegro, Slovenia and Romania. Since we were established in 1966 we have booked over 3 million holidays and are aiming to add to that number substantially in 2018 and beyond. To help our growth plans we are recruiting for the position of reservations executive
We pride ourselves on inspiring and advising our customers plus delivering a high level of service right from the booking process through to the in-resort experience. In this role you will deliver the highest level of service to all customers and travel agents through your knowledge, skills and experience.
