Overview
Are you motivated by providing good customer experiences and finding solutions? Are you fond of travelling and do you have an interest in growing within a new field such as the business travel industry? Then we have the perfect vacancy for you in Málaga.
Our company
At Webhelp, our clients belong to the top 500 business companies in the sectors of IT, telecommunications, e-commerce, automotive, and financial services. We are a multicultural company collaborating with employees from over 29 different nationalities.
We offer a great work environment, modern offices, a dynamic and young approach, with true career opportunities.
Your future position
Due to the growth of our Webhelp Services in Málaga, we are looking for multilingual, motivated individuals who have the drive to success in a fast-growing industry.
Currently we are looking for strong Customer Service Advisors interested in discovering the travel industry within the following markets: French, German, Dutch and English. As a part of our team, on top of the initial 2-week training on Amadeus, you will receive ongoing improvement courses to boost your career in the travel industry. Furthermore, you will get a stable project, an attractive salary package and your working time will be shift-based.
With this role, you’ll be the first point of contact and it is your responsibility to ensure a positive customer experience. Your main task will be to reply to e-mails, messages and phone calls from B2B customers all over the world in either Dutch, French, German or English. Here you will assist in finding solutions and make sure that their booking and re-booking goes as smoothly as possible. As a person you have a positive mind-set that will help you to deal with tricky customer problems.
Hours and Benefits:
- Full time position, 39 hours/week
- Monday to Sunday from 07:00h – 22:00h (night shift option if you are interested)
- Long-term contract
- Attractive salary
- International and dynamic environment in Málaga
- Possibilities to grow inside the company
- Employee discounts
- Free weekly and after work activities
- Bonuses for referring your Friends
- Relocation package – reimbursement of your flight and other costs up to 500€, help to get your Numero de Identificacion de Extranjeros (NIE) and assistance to setting up tax & bank account documentation.
You bring to the table:
- You have native level or excellent bilingual in the requested languages (Dutch, French or German)
- You are fluent in English
- You have exquisite customer care and courteous attitude
- You have solid communication and listening skills
- You have a solution-driven mentality and are result oriented
- You have a positive, motivated mind-set and are proactive / willing to learn
- You have and advantage with experience in the business travel / airline industry
