Overview
We are looking for an experienced Sales Support Coordinator to join a well-established and high revenue performing division here at Collinson that owns and operates a well-established product of Collinson: Lounge Pass.
This role is truly unique to the business and is pivotal to the development of the team during this exciting transformational period. We are looking for an experienced coordinator that will act as a point of contact between external b2b customers, internal teams and account managers that has strong analytical, administrative and interpersonal skills for a division of the business owns and develops airport lounge pass products aimed at the affluent traveler consumer.
Key Responsibilities:
Monthly and weekly internal reporting on the product performance
Updating spreadsheets, reporting and analysing results
Setting up new accounts, provide customer service support to clients for queries
Email and training Manual Maintenance
Work closely with finance to ensure supplier invoices and commissions are paid
Raising Jira’s for the fulfillment of various job requirements
General administration support to Account Manager and Head of Lounge Pass
Ad hoc requirements such as attending trade conferences, competitor reporting and so on
Ideal Skillset:
Travel trade experience in preferably a sales support or similar position
Graduate educated (desirable)
Experience using Adobe, Salesforce, and Intermediate or Advanced Excel, PowerPoint and Office 365
Self-starter, high energy and ability to wear multiple hats and work autonomously
Strong attention to detail and analytical skills
About Collinson Group
Who we are: Collinson is a global loyalty and benefits company.
We use our expertise and products to craft customer experiences which enable some of the world’s best known brands to acquire, engage and retain the most demanding and choice-rich customers. In particular, our unique expertise and insight into high earning, frequent travellers allows us to create products and solutions for our clients that inspire greater customer engagement to drive more profitable relationships, enrich their travel experiences, protect what matters and assist in in times of need.
While specialising in Financial Services, Travel and Retail, we also support clients in multiple sectors. We have worked with over 90 airlines, 20 hotel groups and more than 600 financial institutions and banks, with clients including Accor Hotels, Air France KLM, American Express, British Airways, Cathay Pacific, Diners Club, Mandarin Oriental, Mastercard, Radisson Hotel Group, Sephora, Visa and Vhi.
We take our 30 years’ experience working with these kinds of household names in over 170 countries, and help our clients to deliver the smarter experiences it takes to differentiate their propositions, and help them win deeper devotion with their customers.
Collinson is a privately-owned entrepreneurial business with 2,000 passionate people working in 20 locations worldwide. Our solutions include Priority Pass, the world’s best known airport experiences programme, while we are also the trusted partner behind many of the leading financial services, airline and hotel brand’s reward programmes and loyalty initiatives.
With offices across the world we take pride in being a diverse place to work with a real sense of community. We have internal employee groups such as Link; our LGBT+ network and Women in Collinson. Both are active communities delivering change.
We support you, whoever you are. We are one Collinson!
